Within seven days after engaging in a telephone conversation with you about the particular debtĪ collector can also violate federal law by utilizing phone calls to harass, oppress, or abuse consumers. More than seven times within a seven-day period, or.In November 2021, the CFPB’s Debt Collection Rule clarified that a debt collector is presumed to have violated the law if they place a telephone call to you about a particular debt Moreover, the government has enacted laws that are meant to protect consumers from repetitive phone calls from debt collectors. Phoenix Financial Services cannot call or pester you outside of the allotted federal guidelines. How often can Phoenix Financial Services Call? Phoenix Financial Services believes “regulatory compliance and quality assurance are of critical importance”, and they claim to strive for the highest standards, including: “fulfillment of all licensing, insurance and bonding requirements in all the states in which operate, call recording and monitoring by our management team, on-site client audit engagements, and doing business in the United States and not using offshore call centers.” The collections company also states that they comply with all applicable state and federal laws including: Fair Debt Collection Practices Act (FDCPA) as enforced by the Federal Trade Commission (FTC), Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), Health Insurance Portability and Accountability Act (HIPAA), and Gramm-Leach-Bliley Act (GLBA). They also provide a number of other listed services, including collection calls, online payments via credit card/ACH, and specialized, bi-lingual collection staff. Phoenix Financial Services’ website explains that they provide a number of different services including first party / accounts receivable recovery, third party debt collection, and business-to-business solutions. Phoenix Financial Services focuses exclusively on debt collection, specializing in student loan debt, medical bills, unpaid taxes and government obligations. Who does Phoenix Financial Services collect for? Therefore, the collections company is a legitimate business and their attempts to contact you should be taken seriously. Phoenix Financial Services is accredited with a number of associations including ACA International, HIPAA, PCI, DSS, RMAI and the BBB. Buzzfile estimates an annual revenue of $12.1 million with an employee base of 136 for Phoenix Financial Services. According to its website, Phoenix Financial Services is “a results-oriented revenue cycle management firm powered by data driven analytics and backed by the highest standards in regulatory compliance, quality assurance, data security, and customer care.” The BBB also notes that Phoenix Financial Services is managed by COO, Chad Edmonson. Phoenix Financial Services was incorporated in 2014 and created their Better Business Bureau (BBB) profile in 2014 as well. Yes, Phoenix Financial Services is a legitimate business.
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